Information for buyers
You can purchase products from our stock or order according to individual measurements.
How to order?
Choose a model.
It can be a sweater or dress, cardigan or shawl. You choose the composition of the yarn and the color from the palette. You indicate in which set you want to order the product - with a top or a combination, accessories or only a knitted part. Questions with a choice? Our stylists-consultants will suggest the best solution.
Send measurements and wishes.
In order for the product to fit perfectly, we need to know your chest depth and hip width measurements, height. You can also choose the length of the dress. You can order in any length - mini, midi and maxi.
You pay for the product.
If the product is made to order, you make an advance payment of 50% or 100%.
Fill in the data to be sent.
Name and surname, phone number, address for delivery
Receive order confirmation.
Such an order is considered completed. We will immediately send products from stock to you. We make custom-made products in 7-14 calendar days, depending on the complexity of the product.
Exchange and return of products.
We always do a favor to our customers with pleasure, change or return products from stock. Custom-made products can only be exchanged. They are non-refundable. In the case of an exchange, if the size did not fit or a defect was found in the product, we pay for the delivery. And if it is a return, then the client pays for the delivery. We receive the parcel, check that the product arrived in the proper form and immediately return the money in the same way as the order was paid for. As a rule, money arrives much sooner than in 14 days, which are accepted by law.
Shipping and payment
Delivery
We deliver goods anywhere in the world, except Russia! Delivery within Ukraine is free, regardless of the order value. Within Odessa, we deliver products by «Nova Poshta» or taxi service for free. We deliver goods across Ukraine by «Nova Poshta» free of charge. To send a parcel outside Ukraine, we use «UkrPoshta», «Nova Poshta», DHL, MEEST EXPRESS Shipping cost from US $ 20.
Payment
To pay for the order, you need to leave a request on the website. You will receive a message with the form of payment to your current account by mail or Telegram. You can pay for your order with a VISA / MasterCard bank card. Also, around Ukraine we send cash on delivery products from stock. If you place an individual order, an advance payment of 50% or 100% of the amount is required. If you choose partial payment, then the second part can be paid upon receipt of the order by mail. We accept payments from other countries through the resources - RIA, PrivatMoney and Western Union, Paypal.